Resident Perks Package
Five Star Resident Perks is a $15 monthly program or $10 for student housing rooms included with every Five Star-managed home. Enjoy exclusive perks, convenient services, and access to valuable lease advantages designed to enhance your rental experience and provide peace of mind throughout your residency.
PAYMENTS & FINANCIAL FLEXIBILITY
Online Portal Access & Account Setup
In-office assistance is available to help set up RWA and Autopay, along with full access to the Resident Web Access portal for managing your account with ease.
Free ACH Payments
Residents receive complimentary ACH payment options through Resident Web Access for convenient, no-fee online rent payments.
Flexible Payment Arrangement Options
Payment schedules may be requested to provide added financial flexibility.
Advance Payment Arrangement Fee Waiver
A $50 late charge waiver is available when an approved early payment arrangement is set up.
One-Time Payment Arrangement Violation Waiver
A one-time waiver of the $200 payment arrangement violation charge may be granted as part of resident support.
Courtesy Balance Due Follow-Up
Residents receive proactive courtesy calls for delinquency follow-ups to help prevent additional fees or complications.
Early Drop Box Late Fee Waiver
Early morning drop box payments on the 6th (before 9 am) may qualify for a late charge waiver when paid in full.
Payment Arrangement Reminders
Ongoing reminders are provided for active payment arrangement balances to help keep accounts on track.
NSF Fee Waivers for Electronic Payments
Five Star NSF fees may be waived for eligible electronic payment issues.
Utility Charge Matching
Utility service charges are matched to the bill when the amount is under $35.00.
Positive Rental Reporting
On-time and satisfied payment arrangements may be reported positively to rental references when applicable.
LEASING & TRANSFERS
Seamless Transfer Experience
Residents transferring within Five Star Homes receive a smooth, coordinated transition process.
Transfer Onboarding Fee Waiver
The onboarding fee is waived for eligible internal resident transfers.
Application Resubmission Waiver for Transfers
Required application resubmission fees may be waived for qualifying transfers.
After-Hours or Weekend Move-In Access
Flexible move-in scheduling is available for after-hours or weekend move-ins when needed.
Buy-Out Options (based on eligibility)
Select lease buy-out options may be available depending on eligibility and lease terms.
Negotiable Rent Increase Options
When available, rent increase options may be negotiated to support resident retention.
Minor Compliance First-Occurrence Courtesy
A first-time courtesy warning may be provided for minor issues such as noise or animal waste concerns (non-major violations).
Contact Information Update Courtesy Reminder
Residents receive reminders to update contact information without incurring the standard $25 fee.
Early Termination Charge Adjustment
Early termination fees may be adjusted and are not required at the time of processing when applicable.
Accessible Inspection Options (virtual or in-person)
Renewal inspections may be completed virtually for added flexibility, or in-person with a representative for transparency and convenience, when applicable.
MAINTENANCE & SECURITY
24/7 Emergency Maintenance Access
A dedicated emergency maintenance line is available around the clock for urgent issues.
Maintenance Education & Resources
Residents receive access to educational materials and resources for proper home care and maintenance.
Trusted Vendor Network Access
Residents may access a network of trusted vendors for approved maintenance and service needs.
Free Business-Hours Lockout Assistance
Management provides free lockout assistance during business hours without the standard $50 fee.
Secure Key Checkout for Vendors
Approved vendors can securely check out a key from Five Star, allowing maintenance to be completed without requiring you to be home or wait for service appointments.
Maintenance Payment Arrangement Requests
Residents may request payment arrangements for qualifying maintenance-related costs.
Damage or Loss-of-Use Assistance
Assistance may be provided for eligible and authorized property damage or loss-of-use situations.
Security Deposit Discount Options
Eligible residents may receive discounts or adjustments on remaining security deposit balances.
Digital Security Deposit Access
Residents can view and manage security deposit information digitally for convenience.
Virtual Renewal Inspections
Renewal inspections may be completed virtually when applicable for added flexibility.
Your feedback matters!
We’re always looking for ways to improve and make our Resident Perks Package more personalized for our residents. If you have ideas or suggestions, we’d love to hear them! Reach out to us at residentperks@rentfivestar.com.