Resident FAQ
Resident Frequently Asked Questions
How Can I Submit a Rental Application?
Each adult living at the property will need to apply. You can apply in person with a paper application or on our website. You can also pay your application fee and submit your proof of income and identity in the online application.
Is It Possible to Apply for a Property That I Haven’t Viewed?
Yes, though it is recommended to see the property in person or have someone look at it for you. The photos serve only as an approximate representation. Applicants should check whether the property matches their expectations and needs. Once an application is submitted, the application fee is not refundable, but the application is good for any of our properties.
How Can I Visit A Property?
You can schedule an appointment by clicking the “Schedule a Showing” button on each listing. It will automatically show our availability, so you can pick a time convenient for you. After receiving a request, we’ll quickly organize the showing. Our goal is to help you find your dream home.
Do I Have to Sign a Lease?
Each adult occupying the home will need to sign the lease. We sign our leases online for convenience and to make it easier to read. A new lease is between 10 and 14 months. This lease states the responsibilities of both sides, covering the whole contract term.
What Is Your Security Deposit Policy?
A Holding Fee can be placed on a property to hold it once all adult occupants have applied and provided proof of income and identity. The holding fee is only refundable if the applications are denied. If the applications are approved, it is applied to your security deposit and is refundable after completion of the lease agreement and move-out.
How Do the Rent Payments Work?
Rent is due on the first of each month. We offer a variety of payment options:
Pay Online - Use your Resident Web Access to make payments, submit maintenance requests, and view leases.
Drop Box - We have a drop box on the South/Lewis St side of our building that is available 24/7 to drop your payment in.
Mail - You can use the post office to send your mail to 158 S Main St. However, it is important to account for delivery time as rent received after the 1st is considered late. Don’t forget to indicate your address on the memo.
Please note that cash payments aren’t accepted for security reasons.
When Do You Increase the Rent?
Rent is not automatically increased when a lease agreement renews. Rental market conditions dictate whether a rent adjustment is necessary. If an adjustment is necessary, proper notice is always given.
Can You Waive the Late Payment Fee?
Unfortunately, no. Our policy abides by the Fair Housing Act, meaning we treat all residents equally.
What If I Can’t Pay Rent on Time?
If you don't think you'll be able to meet the payment date, contact us immediately. We will make it work by setting up a payment plan that works for all parties.
Can I Live with a Roomate?
Yes, but each occupant living in the home needs to be approved and sign the lease before moving in. Having a roommate move in before this constitutes breaking the lease, and is cause for eviction.
What Kind of Situations Are Emergencies?
We define emergencies as threats to the property or its residents. For example, if a pipe bursts and starts to flood the home, or the heating stops working during the winter, these are emergencies. For immediate threats to human life, call 911. Property damage should always be reported to our office. Call the office phone and follow the prompts to contact our after-hours emergency line.
What’s the Pet Policy?
Each property has its own pet policy. It is important to respect the owner’s wishes and only bring an animal onto the property if it has been approved in writing. If you would like to have an animal at the property, please contact our office for approval. We will process every request separately depending on the lease terms.
Can I Change the Locks?
No; this would violate the lease agreement terms. However, if you would like to submit a request via email, we may approve it. We would require you to use our vendor and supply us with two key copies for each lock.
Can Landlords and Managers Enter My Home When I’m Not There?
If there’s a need to enter the property to prevent property damage or a breaking of the lease enforcement, we will do so during reasonable hours. However, if the reason for entering the home can be scheduled ahead of time, we will always work to do so first.
Do I Need Renters Insurance?
Renters insurance is highly recommended. It is affordable and helps protect your personal belongings. For example, if the roof leaks and damages your electronics, the owner’s insurance would pay to fix the roof, but not your electronics. Renters insurance would replace the electronics.
However, renters insurance is not required.