I have been renting a house from Five Star since January 2013 and have been impressed with the customer service. My house is an older dwelling in the university district, and is a superb location for city living.
Over the past year I have had two separate minor plumbing issues which Five Star resolved very quickly after I reported the problem. I use the online rental payment service, which is very convenient. On the rare occasion that I've needed to drop by the Five Star office, the employees have been courteous and professional.
All in all, I am very pleased with this rental agency, and recommend Five Star very highly.
I have worked with Five-Star on numerous occasions and they currently manage all of my rental properties. They are the best in town. They have good relationships with vendors which allow them to get preferred pricing for repairs. My properties are never vacant for very long. They rent them quick, and to good quality tenants. I would highly recommend them to anyone looking for professional property management, or for tenants looking for a good selection of well maintained properties. In the past, I personally managed my own properties, but since I have started working with Five-Star it’s no longer worth the effort to do it myself. They provide a great service and are well worth the fee they charge for management. I couldn’t be happier!
I have rented my house for over three years. I have always rented in the city of Pocatello and have never had the experience that I have with Five Star. Anytime that I have needed assistance there has been someone that has dealt with the problem, which has only been really two times since the time that I have rented. Wonderful company and wonderful rentals.
After mishaps and frustrations with another local property management company, it has been refreshing to work with an organization as professional as Five Star Property Management. Communication is excellent via both e-mail and telephone.
I will echo the sentiments of several other reviews here by saying Five Star provides excellent customer service. In my experience staff have been friendly and courteous as well as flexible. In terms of the rental unit, upon move-in the unit exceeded my expectations in terms of the overall condition and cleanliness. Certainly not what I was expecting based upon my initial move-in at other properties in the various states in which I've resided. As far as maintenance is concerned, I've had to make two requests thus far. In both requests, an outside business was used to perform the maintenance action. The first company was exemplary, with the issue resolved next-day. They even stayed late to ensure the issue was fixed properly! For the second maintenance request, I've had to pack my patience, as this took one week to be resolved. So far, Five Star has been easy to work with and understanding, but I'm still waiting for resolution on the issue. An appropriate five stars for Five Star!
We have been renting through Five Star Property Management for the past month. I am absolutely happy with their service. They are helpful whenever I need them. This is the type of management we need for all types of property.
Five Star Property Management has superior customer service! They have always responded to my calls in a friendly, professional and timely manner. Even though I had to find and secure a rental without actually visiting the properties, all my questions were answered with patience and thoroughness. The pictures, descriptions and information provided allowed me to confidently select a property online. Five Star Property Management has gone above and beyond both my expectations and their obligations - creating solutions to even the most difficult situations. I would highly recommend them!
We appreciate 'Five Star Property Management'! The staff are always quick to respond to our maintenance requests. We really enjoy our home and the beautiful scenery all around.
Five Star Property Management has been handling my property for the past 6 years and have done a exemplary job of finding good tenants and keeping my units full. Both Kevin and Dannis are top professionals and know the rental market in the Pocatello area and cannot be more please on keeping me up to date on repairs and upgrades to my properties. For anyone wanting to have their property handled by true professionals I recommend Five Star Property Management. You will very please by their results in keeping your property in good shape and rented.
We have received 5 Star (or better) service from Dannis , Kevin and crew. For the past 5 years, they have managed our properties with utmost professionalism and courtesy. By choosing good quality tenants,, enforcement of property devaluing practices such as pet damage, driveway stains, damage from mechanical work, excessive smokers, etc., help keep other quality tenants as neighbors. We have had minimal vacancy times. We highly recommend Five Star Property Management for property owners OR renters
Thank you for replacing the stove and dishwasher. I really appreciate it. I have not been a renter for over 60 years and it is nice to know that you keep things up.
My wife and I have rented from Five Star for over seven months now and have been very impressed. They are very professional to work with, and if we ever have any issues (and we do sometimes in this older home) they are always very friendly and speedy to resolve. The online Maintenance Request feature is very convenient, and their response quick. The staff has always been great.
As a property owner I have watched Five Star Property Management truly be concerned for both the owner and the renter. They want the properties to be in their best shape so that they are nice for the renters and they also strive to see that the renters leave them in good shape for the owners and the next renter. Five Star always strives to be timely and honest in their dealing with both sides. I am very happy with their professionalism.
I have had Five Star manage my investment property for almost 5 years, and have been thoroughly impressed with their service.I am a very meticulous person when it comes to contracts and the details of things.. and Five Star is VERY meticulous.They put in great renters and made sure the property was well kept. A fine balance of making the owner and renter happy. There were also some things that quite frankly they did not have to do at all while it was being rented that kept things rolling. They also made it a seamless transition to get the property turned back over that really made it a five star review.
I've rented from Five Star for 10 years now and have been very impressed. They are very professional to work with. If I ever have any issues (and I very seldom do) they are always very friendly and speedy to resolve. My furnace recently broke and I submitted a service request online, and in less than an hour I had a repair guy contacting me to come help me. The staff has always been great.
When we were moving to Pocatello I was 8 months pregnant and moving for work. They helped us find the perfect rental and we were able to move in right away. They went above and beyond to make the timing work out for us. Anytime we need something fixed they send help out right away. They are quick to respond and provide excellent service. I wouldn't want to rent from anyone else! They also have a great online portal for paying rent. Everything automatic! Super Nice!
I rented 3 different apartments from Five Star, all back to back, and I had a great experience. Friendly staff, straight forward expectations, and they worked with me. My work schedule usually made it difficult to call them (or for them to call me) during their office hours and as a result I was difficult to get a hold of at times, but that never was an issue with Five Star. If I didn't get a new job outside of Pocatello I would definitely still rent with Five Star
I moved from Hawaii to Pocatello, ID and the staff is always friendly and helpful from Day 1. They have made the transition very easy and I am grateful for their awesome service. They are quick to respond to any of your questions and problems. I had a ceiling fan, water heater, and faucet leak issues (on separate occasions) and they were able to send someone out the very same day to fix each issue I had with the apartment. I would definitely recommend or rent through Five Star Management again.
I have just moved into the area and I was referred to them by a family friend they are very understanding and very helpful to work with! I would recommend them to anyone and everyone. They made me feel like I was welcome in my new home town! I loved the customer service!!
Great looking apartments and houses to live in. The cleaning that is done is AMAZING! Everything is always spotless and looks brand new. Always move-in ready and never a complaint.
I have rented from them for 2 years and just renewed my lease. Never had any issue and whenever there is a need for maintenance guy to come over they are quick to respond.
Five Star Property Management provides top notch service. My husband and I have had our properties managed by them for several years and we could not be happier with their work. They make being a landlord easy. I would recommend Five Star Property Management without any reservations!
It's not often that you find a business with such incredible customer service and reliability. They are so helpful and always willing to go out of their way to help you with what you need! I would definitely recommend!!
Absolutely amazing service. Not only reliable, but extremely fast service as well. I'd give 10 stars but there's only 5 to give. By far the the best in Pocatello!
Over the past 37 years I have interacted with several property management companies. Five Star Property Management is simply the best property management company I have ever experienced. Their standard of care and attention to detail is unsurpassed. The quality and professionalism of their employees and support staff is excellent. They have been very good in following up when maintenance items arise. This is the only company I have been willing to turn over the management of my personal rental investment properties to. Income statements are sent each month like clockwork and provide itemized accounting for all expenses. I have found them to very professional and fair with both tenants and property owners. Any complaints about Five Star are likely to come from those who don't like honor their contracts. I am happy to recommend Five Star Property Management to anyone who wants a superlative experience with rental property.