How Best to Reach Us

Email

For most questions, anyone on the team can answer it. The fastest way to get your answer is to send an email to contactus@rentfivestar.comWe strive to respond to all emails within one business day. This goes to a shared inbox for everyone on the team to answer as soon as possible.  If you’re not in a position to email, you can also call us at 208-234-4447.

Maintenance Issue

If you have a Maintenance Request, please utilize your Resident Web Access and submit a service issue online. If you’re not able to log in, please email a picture and an explanation to contactus@rentfivestar.com.

Additional Help

If you have a more specific question, please see the topics below to find the best team member to answer your question:

Resident Services (Phone Option 1 & 2)

Cassidie

  • Marketing of Units
  • Upcoming Vacancy Coordination

Trent

  • Showing of Units
  • HOA Delinquency
  • Past Resident Delinquency

Rachel

  • Renewal Lease Preparation
  • New Move In Coordination
  • Rent Adjustments
  • Lease Completion

Katie

  • Application Screening
  • Current Resident Delinquency
  • Photo Marketing of Units

Daysha

Resident Services Supervisor
  • New Owner On-boarding
  • Market Analysis/Price Adjustments
  • Ending Management Contract

Property Services (Phone Option 3)

Marisa

  • Invoice Processing
  • Vendor Insurance
  • Office & Online Deposits
  • Bank Reconciliations
  • Compliance & Enforcement

Sydni

  • Reasonable Accommodations/Service Animals
  • Occupied Maintenance Coordination
  • New Lease Preparation
  • Owner Insurance

Mason

  • Renewal & Housing Inspections
  • Vacant Maintenance Coordination
  • Move Out Inspections

Jacob

  • Vacant Maintenance Coordination
  • Move Out Inspections

Kevin

Property Services Supervisor
  • Seasonal Sprinkler System Maintenance
  • New Vendor On-boarding
  • Vacant Maintenance Coordination

Danielle

Office Manager

If you have additional questions that cannot be answered by the rest of the team or with an escalated issue, please contact the office manager.

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