How Best to Reach Us
For most questions, anyone on the team can answer it. The fastest way to get your answer is to send an email to contactus@rentfivestar.com. We strive to respond to all emails within one business day. This goes to a shared inbox for everyone on the team to answer as soon as possible. If you’re not in a position to email, you can also call us at 208-234-4447.
Maintenance Issue
If you have a Maintenance Request, please utilize your Resident Web Access and submit a service issue online. If you’re not able to log in, please email a picture and an explanation to contactus@rentfivestar.com.
Additional Help
If you have a more specific question, please see the topics below to find the best team member to answer your question:
Resident Services (Phone Option 1 & 2)

Cassidie
- Marketing of Units
- Upcoming Vacancy Coordination

Trent
- Showing of Units
- HOA Delinquency
- Past Resident Delinquency

Rachel
- Renewal Lease Preparation
- New Move In Coordination
- Rent Adjustments
- Lease Completion

Katie
- Application Screening
- Current Resident Delinquency
- Photo Marketing of Units

Daysha
- New Owner On-boarding
- Market Analysis/Price Adjustments
- Ending Management Contract
Property Services (Phone Option 3)

Marisa
- Invoice Processing
- Vendor Insurance
- Office & Online Deposits
- Bank Reconciliations
- Compliance & Enforcement

Sydni
- Reasonable Accommodations/Service Animals
- Occupied Maintenance Coordination
- New Lease Preparation
- Owner Insurance

Mason
- Renewal & Housing Inspections
- Vacant Maintenance Coordination
- Move Out Inspections

Jacob
- Vacant Maintenance Coordination
- Move Out Inspections

Kevin
- Seasonal Sprinkler System Maintenance
- New Vendor On-boarding
- Vacant Maintenance Coordination

Danielle
If you have additional questions that cannot be answered by the rest of the team or with an escalated issue, please contact the office manager.