How Best to Reach Us

Email

For most questions, anyone on the team can answer it. The fastest way to get your answer is to send an email to contactus@rentfivestar.comWe strive to respond to all emails within one business day. This goes to a shared inbox for everyone on the team to answer as soon as possible.  If you’re not in a position to email, you can also call us at 208-234-4447.

Maintenance Issue

If you have a Maintenance Request, please utilize your Resident Web Access and submit a service issue online. If you’re not able to log in, please email a picture and an explanation to contactus@rentfivestar.com.

Additional Help

If you have a more specific question, please see the topics below to find the team member best to answer your question:

Resident Services (Phone Option 1 & 2)

Esther

  • New & Renewal Lease Preparation
  • New Move In Coordination
  • Rent Adjustments
  • Owner Insurance

Jeremiah

  • Showing of Units
  • Reasonable Accommodations/Service Animals
  • Photo & Video Marketing of Units

Kylee

  • Troubleshooting of Maintenance Issues

Julee

  • HOA Delinquency
  • Lease Completion

Cassidie

  • Marketing of Units
  • Upcoming Vacancy Coordination

Katie

  • Application Screening
  • Current Resident Delinquency

Daysha

Resident Services Supervisor
  • New Owner On-boarding
  • Market Analysis/Price Adjustments
  • Ending Management Contract

Property Services (Phone Option 3)

Tanner

  • Invoice Processing
  • Bank Reconciliations
  • Past Resident Delinquency
  • Office & Online Deposits

Brett

  • Vendor Insurance
  • Vacant Maintenance Coordination
  • Move Out Inspections
  • Animal Inspections

Trent

  • Occupied Maintenance Coordination
  • Vacant Maintenance Coordination

Mason

  • Renewal & Housing Inspections
  • Vacant Maintenance Coordination
  • Move Out Inspections
  • Compliance & Enforcement

Kevin

Property Services Supervisor
  • Seasonal Sprinkler System Maintenance
  • New Vendor Onboarding
  • Vacant Maintenance Coordination

Danielle

Office Manager

If you have additional questions that cannot be answered by the rest of the team or with an escalated issue, please contact the office manager.

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