How Best to Reach Us


For most questions, anyone on the team can answer it. The fastest way to get your answer is to send an email to contactus@rentfivestar.comWe strive to respond to all emails within one business day. This goes to a shared inbox for everyone on the team to answer as soon as possible.  If you’re not in a position to email, you can also call us at 208-234-4447.

Maintenance Issue

If you have a Maintenance Request, please utilize your Resident Web Access and submit a service issue online. If you’re not able to log in, please email a picture and an explanation to

Additional Help

If you have a more specific question, please see the topics below to find the team member best to answer your question:

Resident Services (Phone Option 1 & 2)


  • New & Renewal Lease Preparation
  • New Move In Coordination
  • Rent Adjustments
  • Rental References
  • Owner Insurance


  • Showing of Units
  • Photo & Video Marketing of Units


  • Troubleshooting of Maintenance Issues


  • Showing of Units
  • Lease Completion


  • Marketing of Units
  • Move Out Notices
  • Compliance & Enforcement


  • Application Screening
  • Current Resident Delinquency
  • Reasonable Accommodations/Service Animals


Resident Services Supervisor
  • New Owner On-boarding
  • Market Analysis/Price Adjustments
  • Ending Management Contract

Property Services (Phone Option 3)


  • Invoice Processing
  • Bank Reconciliations
  • Past Resident Delinquency
  • Office & Online Deposits
  • HOA Delinquency
  • Occupied Maintenance Coordination


  • Vendor Insurance
  • Occupied Maintenance Coordination
  • Move Out Inspections


  • Animal Inspections
  • Renewal & Housing Inspections


Property Services Supervisor
  • Seasonal Sprinkler System Maintenance
  • New Vendor Onboarding


Office Manager

If you have additional questions that cannot be answered by the rest of the team or with an escalated issue, please contact the office manager.

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